FAQ

NewGenEducationApp is a global standard cloud-based ERP & eLearning management system for all kind of educational institutes like universities, colleges, K-12 schools, Training Institutes and Tuition centers.

With NewGenEducationApp you can manage & automate your Institute, generate reports for better decision making, conduct online mock exams, send SMS and/or E-mail notifications to parents, you can maintain your own cloud based learning management system, make fee payments online, conduct Online teaching platform, conduct online parent video meeting, Plan & Execute Extra Curricular events, etc.

Yes, We offer a 14 calendar days free trial period. You can use all the features of the application for free till the end of this period.

To Institute (such us, K-12 schools, Colleges, Training institutes & Tuition centers), NewgenEducation app provides a platform to achieve management & automation on all of its required features, thereby reducing paperwork, manual errors, worktime, etc.

To Teachers, NewGenEducationApp helps to reduce non-teaching manual works. Teachers can maintain their own digital cloud based Learning Management System.

To Parents, NewGenEducationApp provides a single platform & efficient parenting tool to monitor all the academic activities of their children, such as: exam progress, event participation, fee payment, etc.

NewGenEducationApp is the best solution for achieving digital transformation in Education domain. NewGenEducationApp proves to be good enough in terms of quality of service and also in providing the service in an affordable price.

You can get started with NewgenEducation app by visiting our site and setting up an account for your Institute. If you do not already have an account, you can create a new account for free. Click here for signup

Once your account is approved you will receive a welcome mail from us, containing the login credentials. You can login into NewGenEducationApp and personalize your institute by configuring the below items:

  • Institute -> Academic Year configuration
  • Staff -> Profile
  • Institute -> Class configuration
  • Institute -> Holiday maintenance
  • Class -> Timetable
  • Student -> Profile
  • Class -> Student Register

Once you complete all the above steps, your Institute is now ready for its daily transactions. You can manage the fees and Payment Gateway for fee payment details. And proceed on carrying out daily transactions, such as attendance, video assignment, exam configuration, exam assessment, etc. You can refer user manual for more details on how to perform each daily transactions / features.

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Data Security & Business Resilience

There is secured granular access control on data, whoever has access can only access the data based on their applicable role. Data transmission happens on highly secured network and the protocol. Data is stored on robust secured oracle cloud.

Always data owner of the application is K-12 schools, colleges and Training institutes. We do not have any rights on their data and do not share it to any organisation without institutes’, parents’ and students’ consent where ever it is required.

No. Institute is the owner of the data. We do not have rights to share it with any marketing agency.

We know the legal implication of data collection, processing, rights of individuals and privacy preferences.

Always data owner of the application is K-12 schools, colleges and Training institutes. We do not have any rights on their data and do not share it to any organisation without institutes’, parents’ and students’ consent where ever it is required.

Since we serve K-12 schools, colleges, training institutes and tuition centres across the world, we are committed to take care of legal compliance’s across the world, for example GDPR, HIPPA and Data protection act. You can refer our company data privacy policy for more information.

Data is replicated every 2 seconds from actual production server to standby server in different location, it helps to have high availability and business resilience.

We follow effective data backup strategy as well. We do incremental back up every day and full back up on every Sunday.

Pricing

Yes, you can use NewGenEducationApp for free.

In Pay-as-you-go pricing model: We provide certain amount of free tier resources such as Server API hits, SMS limits, Email limits, etc. for each year. If you want additional Server API hits or SMS balance or e-mail balance, you can purchase them at any time based on your needs.

In Subscription pricing model: We offer a 14 calendar days free trial period. You can use all the features of the application for free till the end of this period.

In Pay-as-you-go pricing model: You will be charged based on Usage metrics like Server API hits, Storage consumption, SMS Notifications, Email notifications & Online Payments. Each Metrics has a defined free limit valid for one year. Free limits are auto-renewed every year. Once the given free limit is fully used, Institutes can buy resources based on their usage. NewGenEducationApp pricing is similar to how you pay for utilities like Mobile top-ups. You only pay for what you need, and once you stop using them, there will be no additional costs or termination fees.

In Subscription model: We offer a 14 calendar days free trial period. You can use all the features of the application for free till the end of this period. After the trial period is over, you can continue our features by following any one of our plans. We are offering competitive pricing in the market. Institute can either go for monthly or quarterly or yearly plans based on their usage and requirements.

No need to pay any upfront cost.

In Pay-as-you-go pricing model: You can use our application for free till the end of the free limit resources. Only after the free limit is fully used, you can purchase additional resources based on your usage.

In Subscription pricing model: You can use our application for free till the end of the 14 calendar days trial period. Only after the end of trial period, you have to choose any one of our plans to continue your usage.

No, you can start your trial for free. There is no need to mention your credit / debit card details.

There is no special process to follow for termination or cancellation from NewGenEducationApp. You can stop using NewGenEducationApp at any time you want. We do not charge for termination or cancellation.

Our free trial period exists for 14 calendar days from the day of signup.

In Pay-as-you-go pricing model there is no fixed free trial period. You can use our application for free till all the free limit resources are used.

14 calendar days free trial is applicable only to Subscription pricing model. After you sign up, you can access all the features of NewGenEducationApp for 14 calendar days. During this trial period, you can enjoy all the features of our application for free. If you feel satisfied and would like to continue using our application, then you can choose any one of our plans based on your requirements and enjoy NewGenEducationApp without any interruption.

Once your current Subscription plan is over, you can upgrade or downgrade your subscription by buying the new preferred plan.

You can switch from Pay-as-you-go pricing model to Subscription pricing model at any time as you want. To switch from Subscription pricing model to Pay-as-you-go pricing model, you have to wait till the current subscribed plan ends, and you can switch to Pay-as-you-go pricing model.

You can pay us through any card payment methods. We accept Visa, Mastercard, and American Express. We do not store any card details.

After signup, you will be given the credentials to log in to NewGenEducationApp. Use the given credentials and Log in to our application, go to "Subscription" in the menu. There you can choose whatever the plan that best suites your requirements and buy them using any card payment methods. We accept Visa, Mastercard, and American Express. We do not store any card details.

After signup, you will be given the credentials to log in to NewGenEducationApp. Use the given credentials and Log in to our application, go to "Usage Metrics" in the menu. There you can choose whatever resource that you want and buy them using any card payment methods. We accept Visa, Mastercard, and American Express. We do not store any card details.

If our plans above don't capture your requirements or you're a non-profit organization, Talk to us and we will be happy to work something out for you

Yes, we will send SMS and mail remainders to the Admin's contact number and email, everyday from 1 week before plan expiry.

If the subscription / plan is expired and is not renewed, then the user can only login into the application, but cannot perform any of the provided functionalities.

In Pay-as-you-go model, if all the purchased resources are used then the users can only login into the application and cannot perform any of the offered functionalities. You have to purchase more resources or wait till the free limit renews to continue enjoying our features.